At Raha Linen, we take pride in the quality and craftsmanship of our products. Incase if a customer receives a defective item, we are here to make it right.
Eligibility for Return
- Returns are accepted only for defective products.
- A return request must be made within 3 days of the date of purchase.
- Requests made after this 3-day window will not be eligible for return or exchange.
- The item must be unused, unwashed, and in its original condition, with all tags and packaging intact.
What You Can Choose
If your product is confirmed to be defective, you may choose one of the following:
- Replacement – Receive a different piece of the same product (same design), or
- Exchange – Choose a different design of equal or greater value.
Note: Refunds are not offered under this policy — only replacement or exchange for defective items.
Processing Time
Once your defect is verified and your return is approved, your replacement or exchange will typically be processed and delivered within 5–7 working days.
How to Request a Return
- Contact us within 3 days of purchase with your order details and proof of purchase.
- Share clear photos/videos of the defect for verification.
- Once approved, our team will guide you through the return process and arrange your replacement or exchange.
Important Notes
- Defects must be verified by our team before a replacement or exchange is processed.
- Damage caused by misuse, wear and tear, or improper care is not considered a manufacturing defect and will not be eligible under this policy.
- This policy applies only to items purchased directly from Raha Linen.
For any questions regarding your return, please reach out to our customer support team.